Yesterday I'm at work selling maternity clothes to moody pregnant ladies. The worst part about it is that the bitchy customer was not pregnant. First of all, I had the flu and I am at work...that sucks right there. The last thing you wanna deal with is a stupid customer who cannot listen to simple instructions. I had to leave the register and go sit down for a while. I come back out and start to straighten up. Then Kelly calls me back to the register. There is a line mind you and this lady is there with her husband and kids. She wants a refund for this shirt that she bought her friend. Now, we NEVER do refunds. We ALWAYS say that at the register and we even have you initial that we told you. Apparently, Shelly who does not usually work at my store was working the day the lady came in to purchase the shirt. She told her that she could bring it back for a cash refund if it did not work out. What makes it even worse is that Shelly is the sister of our district manager. Kelly politely tells the lady that we cannot give cash back only in store credit or exchange. The lady does not like this of course. I tell her the same thing. Our register won't let us give money back and we do not have the authority to do anything about it. The lady is getting more and more upset. Tells her husband to take the kids outside. Then she proceeds to have a temper tantrum.."What the f... am I supposed to do?" blah, blah, blah...that's where I just stop listening and having any sympathy to try to help you. There's no need for that. What the f am I supposed to do? I wanted to tell her that she could wear the shirt...it would've fit her fine. To make it even worse, the lady behind her (who I was helping out..she had a gift purchase that was puschased in January which is way past the time you are supposed to exchange it..and i let her look around and exchange it for something) she chimes in something about giving store credit is the same as cash if you give it away...whatever. I wasn't even in the mood for listening. It just pissed me off that she would butt in knowing that I was doing her a favor. I am really in the wrong line of work. It's either that or the food industry for now...gotta have some money to pay bills while going to school.